Privacy Policy
Effective Date: January 16, 2025
Welcome to Royal Garage Doors (âwe,â âour,â or âusâ). Protecting your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with usâwhether by visiting our website (royalgaragedoors.ca), using our services, or filling out any lead forms in our Facebook and Instagram ads (Instant Forms). By accessing or using our website, services, or lead forms, you consent to the practices described here.
We collect personal and technical data in order to provide, improve, and personalize our services:
Contact Details â such as your full name, email address, and phone number when you fill out a lead form (including Instant Forms) or contact us.
Custom Responses â any text you write in an openâended field (for example, âWhich garage door model do you need?â).
Device & Browsing Data â your IP address, browser type, operating system, and device information when you visit our site.
Cookies & Tracking â small data files (cookies, web beacons) used to understand how you interact with royalgaragedoors.ca and our ads. This includes referral information, pages viewed, and time spent.
Google Ads â data related to your interaction with our Google advertisements.
Facebook & Instagram Ads â anonymous analytics regarding how you engage with our targeted ads (including when you open or submit Instant Forms).
Hotjar â if enabled, this tool (cookieâbased) tracks clicks, scrolling, and session recordings for aggregate analysis of website behavior (no personally identifying details are stored in Hotjar).
We use collected information for the following purposes:
To Provide & Improve Services â process installations, repairs, and inquiries; maintain and update our site; troubleshoot technical issues.
To Communicate â respond to your requests, send service confirmations, appointment reminders, or updates about promotions.
To Personalize Ads â display more relevant advertisements (Facebook, Instagram, Google) based on your prior interactions (including data from Instant Form submissions).
To Analyze & Optimize â measure website and ad performance (traffic volume, clickâthrough rates, conversion rates) to enhance user experience.
To Comply with Legal Obligations â detect fraud, enforce our Terms of Service, or fulfill any legal or regulatory requirements.
We use cookies and similar technologies to improve your experience and gather analytics:
Essential Cookies â required for basic website functionality (e.g., remembering your language preference or maintaining your session).
Performance & Analytics Cookies â help us understand how you interact with our site (which pages you view, how long you stay, etc.).
Advertising & Retargeting Cookies â used by Google Ads, Facebook, and Instagram to deliver personalized ads and measure ad campaign performance.
You can manage or disable cookies through your browser settings, but please note that disabling certain cookies may affect the proper functioning of our website and Instant Forms.
We may share your information with:
Service Providers & Partners â companies helping us operate our website, process leads (including Instant Form submissions), provide analytical insights, or run advertising campaigns (e.g., Google, Facebook, Hotjar). These providers access only the data necessary to perform their services and are obligated to keep your information confidential.
Advertising Platforms â Facebook and Instagram to deliver targeted ads; Google Ads for retargeting campaigns. They may match hashed or anonymized data to optimize ad delivery, but Royal Garage Doors never sells your personal information to these advertisers.
Legal Authorities â if required by law, regulation, or valid legal process (e.g., subpoena, court order), or to protect our rights, property, or safety.
We do not sell or rent your personal information to any third parties for their independent marketing purposes.
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destructionâincluding secure servers, encryption (HTTPS), and access controls. However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Depending on your jurisdiction, you may have the following rights:
Access & Correction â request a copy of what personal data we hold about you, and ask us to correct any inaccuracies.
Deletion (âRight to Be Forgottenâ) â request that we delete or anonymize your data, where permitted by law.
OptâOut of Marketing â if you no longer wish to receive promotional emails or targeted ads, you can unsubscribe via the link in our email or adjust your ad preferences in Facebook/Google.
Withdraw Consent â to the extent that we rely on your consent for processing (e.g., cookies or personalization), you can withdraw consent at any time.
To exercise any of these rights, please email us at contact@royalgaragedoors.ca or call 437-265-9995. We will respond in accordance with applicable data protection laws.
Our services are intended for users aged 18 or older. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected data from a child under the age of 13âwhether on our website or via Instant Form submissionsâwe will promptly delete it. If you believe we might have any information from a child under 13, please contact us immediately at contact@royalgaragedoors.ca.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised âEffective Date.â We encourage you to review this policy regularly to stay informed about how we handle your information.
If you have any questions or concerns about this Privacy Policy or our data practices, please reach out:
Email: contact@royalgaragedoors.ca
Phone: 437-265-9995
Address: 2963 Windjammer Rd, Mississauga, ON L5L 1S8
Thank you for trusting Royal Garage Doors. Your privacy and security are our top priorities.
