Privacy Policy
How Royal Garage Doors collects, uses, and protects your information. Last updated 2026-01-15.
Royal Garage Doors ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights as a Canadian resident under PIPEDA. By using our website or services you consent to the practices described below.
1. Information We Collect
We collect information you provide directly to us — typically your name, phone number, email address, service address, and a brief description of your garage door issue or project. We also collect basic technical data automatically: IP address, browser type, device, referrer URL, and pages visited. This helps us improve the site and understand how customers find us.
- Contact information: Name, phone, email, postal code or city.
- Service details: Description of the work needed, address, preferred time.
- Technical data: IP, browser, OS, anonymized analytics events.
- Communications: Records of calls, texts, or emails between you and our team.
2. How We Use Your Information
We use the information you provide to deliver, dispatch, and follow up on garage door services. Specifically we use it to:
- Respond to your quote request, schedule a visit, and confirm work.
- Send appointment reminders, work confirmations, and warranty documentation.
- Process payments and issue invoices.
- Improve our website, services, and customer experience.
- Comply with legal, tax, and accounting obligations.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share limited details with trusted service partners who help us operate our business — for example, our CRM provider, payment processor, scheduling system, and Google Maps / Google Workspace. These partners are contractually obligated to protect your information and may only use it for the services they provide to us. We may also disclose information when required by law, subpoena, or to protect our rights or the safety of others.
4. Cookies & Tracking
We use a small number of cookies and similar technologies to remember your preferences, secure forms, and measure site performance through tools such as Google Analytics and Google Ads. You can disable cookies in your browser settings — note that some site functionality may be limited as a result.
5. Your Rights
Under Canadian privacy law (PIPEDA) you have the right to:
- Request access to the personal information we hold about you.
- Request corrections to inaccurate or incomplete data.
- Withdraw your consent and request deletion of your information, subject to legal record-keeping obligations.
- File a complaint with the Office of the Privacy Commissioner of Canada.
6. Data Retention & Security
We retain customer information only as long as needed to support warranties, accounting, and legal record-keeping. We use industry-standard administrative, technical, and physical safeguards to protect against unauthorized access, alteration, disclosure, or destruction.
7. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently received information from a minor, please contact us so we can delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated through a prominent notice on this page.
9. Contact Us
Questions about this Privacy Policy or about the personal information we hold? Reach out to Royal Garage Doors:
Email: contact@royalgaragedoors.ca
Phone: 437-265-9995
Mailing address: 2963 Windjammer Rd, Mississauga, ON L5L 1S8, Canada